- Empowering your Team
- What do we mean by a team? Effective team behaviours
- Problem-solving and decision making
- Having difficult conversations
- The challenges of remote collaboration in a multicultural context
- Facilitating and managing meetings
- Communicating with impact
- Communication fundamentals and building rapport
- Questioning skills
- Drafting and delivering demands in a persuasive way
- Influencing in action: getting things done without formal power
- Non-verbal communication
- Personal leadership development
- The drivers of motivation: understanding myself and managing others
- How to build and mantain constructive relationships
- Managing interpersonal conflict
- Dealing with ambiguity
- Productive work habits: time management, planning and setting priorities
